Master Conflict Management Before It Costs You a Team, a Patient, or a Day.
A focused, evidence-based course built around the Thomas-Kilmann Instrument (TKI) โ the framework used worldwide to understand how people handle conflict, so your team can resolve it faster and more constructively.
Every NHS professional deals with conflict. Few are ever taught how to handle it.
A disagreement over a treatment plan. A tense handover. Friction with a manager under pressure. A frightened relative who's ready to shout. Unresolved conflict drains energy, erodes team trust, and โ in a clinical setting โ can put patient safety at risk. This course gives you a simple, repeatable way to recognise conflict early and resolve it before it escalates.
Everything you need, none of the padding
Bite-Size Lessons
10 focused lessons you can complete in roughly 75 minutes โ built for shift breaks, not away-days.
Personal TKI Self-Assessment
Identify your own dominant and underused conflict styles using the Thomas-Kilmann framework.
Learn on Any Device
Phone, tablet or desktop โ pick up exactly where you left off, on or off the ward.
CPD Accredited
Counts toward your CPD portfolio and revalidation evidence.
Instant Certificate
Download your certificate the moment you complete the final knowledge check.
Personal Action Plan
Finish with a written plan for handling your next real conflict โ not just theory.
10 lessons, structured in 4 parts
Grounded throughout in the Thomas-Kilmann Instrument (TKI) โ the two-dimensional model of assertiveness and cooperativeness that underpins most modern conflict-resolution training.
Understanding Conflict at Work
The Thomas-Kilmann Framework
Resolving Conflict in Practice
Action Planning
What is the Thomas-Kilmann Instrument?
The TKI maps how people respond to conflict along two dimensions: how assertive they are about their own needs, and how cooperative they are toward others'. Together, these produce five distinct conflict-handling modes.
Most of us default to one or two modes under pressure โ often without realising it. This course teaches you to recognise your own default, read the style of the person in front of you, and flex your approach to resolve conflict quickly and constructively.
Before you enrol
Does this count toward my CPD portfolio?
Yes. The course is CPD accredited and you'll receive an instant, downloadable certificate on completion โ ready to add straight to your revalidation evidence.
How long does it actually take?
Around 75 minutes across 10 short lessons. It's designed to be completed in a single sitting or split across a couple of shift breaks.
Can I complete it on my phone?
Yes โ the course works on phone, tablet and desktop, and saves your progress automatically as you go.
Will ยฃ49 still be available later?
No โ ยฃ49 is a limited-time launch price. Once the countdown ends, the course returns to its full price of ยฃ79.
Do I need any prior training in conflict resolution?
No prior experience is needed. The course starts from first principles and builds up to practical, on-the-job techniques.
Handle your next conflict differently.
Join NHS colleagues learning a calmer, more effective way to manage disagreement โ with colleagues and with patients.
- CPD accredited course
- 10 lessons ยท ~75 minutes total
- Instant certificate on completion
- Personal TKI conflict-style self-assessment
- Personal action plan you keep
