Most Conflict Starts With How Something Is Said
You've learned how to manage conflict once it happens. Adaptive Communication teaches you how to prevent a lot of it in the first place โ a 60-90 minute bite-sized course based on the Colours Communication Model, available at an exclusive rate for Conflict Management students.
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The Other Half of the Skillset
You've tackled conflict. Now stop it before it starts.
Conflict Management gave you the tools to handle disagreement well. But most conflict is preventable โ
it begins with a rushed comment, the wrong tone under pressure, or feedback that lands badly.
Adaptive Communication gives you a simple, actionable framework to flex your communication style to the
person and moment in front of you โ reducing how often conflict arises in the first place, on the ward
and with patients.
Course Features
Designed for busy healthcare professionals
We know finding time for training is hard. That's why we've stripped out the fluff and designed a multi-format learning experience that fits into your schedule.
Bite-Size Lessons
5 modules broken into 2โ3 short lessons. Complete the entire course in just 60-90 minutes.
Audio Summary
Learn on the move. Download the full course audio summary to listen during your commute or break.
Quick-Reference Sheet
A downloadable 1-page summary designed for phones and tablets. Access the model instantly on the ward.
CPD Accredited
Fully accredited for your continuing professional development portfolio.
Instant Certificate
Receive your personalised completion certificate immediately after finishing the final module.
Personal Colours Evaluation
Discover your own dominant colour style with a personal evaluation included in the course.
Course Curriculum
What you'll learn in 60-90 minutes
Five highly focused modules designed to give you actionable tools you can use on your next shift.
Communication Challenges in Healthcare
Explore the unique communication pressures in NHS environments and discover the science behind how we communicate.
- Communication Challenges in Healthcare
- The Science Behind Communication
The Colours Communication Model
Discover the four colour communication styles and learn to identify them quickly in yourself and your colleagues.
- Reds and Yellows
- Greens and Blues
- Fast and Effective Style Spotting in Others
Adapting Your Communication Style with Colleagues
Learn practical techniques to flex your style and use the Colours Model to resolve conflict within your team.
- Adapting Your Communication Style with Colleagues
- Using Colours to De-escalate Conflict with Colleagues
Adapting Your Communication Style with Patients
Apply the Colours Model to patient interactions to improve understanding, adherence and outcomes.
- Adapting Your Communication Style with Patients
- Improving Patient Adherence with The Colours Model
- Using Colours to De-escalate Conflict with Patients
Case Scenarios and Knowledge Check
Apply your learning through real-world healthcare scenarios and complete your knowledge check to earn your CPD certificate.
The Methodology
What is the Colours Communication Model?
In a fast-paced healthcare environment, miscommunication isn't just frustrating โ it's dangerous. The Colours Model is a simple, universally recognised psychological framework that categorises communication styles into four distinct styles.
Red
Direct, decisive, action-oriented.
Yellow
Sociable, enthusiastic, persuasive.
Green
Caring, patient, consensus-driven.
Blue
Cautious, precise, analytical.
This course teaches you how to quickly identify the dominant colour style of your colleagues and patients and dynamically adjust your approach to ensure your message lands perfectly โ every time.
Frequently Asked Questions
Ready to complete the other half of the skillset?
Get instant access to all 5 modules, the audio summary, personal evaluation and the quick-reference sheet. Earn your CPD certificate today.
Exclusive Offer for Conflict Management Students
- CPD Accredited Course
- 60-90 Minute Completion Time
- Instant Certificate on Completion
- Downloadable Audio Summary
- Personal Colours Evaluation Included
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