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Conflict Management for NHS Professionals | CPD Accredited Micro-Course
CPD Accredited Micro-Learning for NHS Professionals

Master Conflict Management in Healthcare Teams

Understand why conflict happens in the NHS, discover your personal conflict style, and learn practical tools to manage disagreements — with colleagues and patients.

Launch Offer — Limited Time Only

£79£49

Enrol Now & Claim Offer

🔒 Secure payment via Stripe  ·  Pay in instalments with Klarna or Clearpay

Who is this for?

Built exclusively for NHS healthcare teams

Whether you're navigating MDT disagreements, handling rota disputes, or managing a difficult patient interaction — conflict is a daily reality in the NHS. This course gives you a simple, evidence-based framework to handle it with confidence.

Doctors
Nurses
Pharmacists
AHPs & All NHS Staff

The Methodology

Understanding Your Conflict Management Style

Everyone handles conflict differently. This course is built around five distinct conflict-handling styles — each with its own strengths, limitations, and ideal situations. Understanding which styles you default to is the first step to managing conflict more effectively.

Competing
High assertiveness, low cooperation. Decisive in urgent situations.
Collaborating
High assertiveness, high cooperation. Win-win solutions.
Compromising
Middle ground. Fast, fair resolutions under time pressure.
Avoiding
Low assertiveness, low cooperation. Strategic withdrawal.
Accommodating
Low assertiveness, high cooperation. Preserving relationships.

This course teaches you to understand your own dominant conflict style, recognise which style a colleague is using, and strategically shift your approach to get better outcomes — in the MDT, on the ward, and with patients.

Course Curriculum

What you'll learn in 90 minutes

Four focused parts designed to give you tools you can apply on your next shift.

01

Conflict in the NHS

Why conflict is a normal and manageable part of healthcare — and why the NHS creates unique pressure points.

Bite-size Lessons
Key triggers: resources, communication, work styles, personal differences
How NHS pressures — targets, staffing, clinical urgency — amplify conflict
MDT dynamics and a four-step de-escalation framework
02

Understanding Conflict Management Styles

A deep dive into five evidence-based conflict styles — and when to use each one effectively.

Bite-size Lessons
The two dimensions that underpin all conflict behaviour: assertiveness and cooperativeness
All five conflict-handling styles in depth
Strengths, limitations and ideal situations for each style
03

Applying Your Conflict Style in Practice

Real NHS scenarios — patient safety, MDT disagreements, rota disputes, formal complaints.

Bite-size Lessons
How to interpret your own conflict style assessment
Recognising a colleague's conflict style and responding strategically
Handling conflict with patients and families — including formal complaints
04

Summary & Reflective Practice

Embed your learning and earn your CPD certificate.

Bite-size Lessons
Six key takeaways consolidating the full course
Four guided reflective questions for your own practice
Knowledge check and instant CPD certificate

Course Features

Designed for busy healthcare professionals

We know finding time for training is hard. That's why we've stripped out the fluff and built a multi-format learning experience that fits into your schedule.

Bite-Size Lessons

4 focused modules broken into short lessons. Complete the entire course in 90 minutes.

Audio Summary

Download the full course audio summary. Listen during your commute or on a break.

Quick-Reference Sheet

A downloadable 1-page TKI modes summary designed for phones and tablets. Access it instantly on the ward.

CPD Accredited

Fully accredited for your continuing professional development portfolio.

Instant Certificate

Receive your personalised CPD certificate immediately after completing the final module.

Your Conflict Style Assessment

Guided reflective practice to understand your own conflict management style and embed it into your daily clinical work.

Frequently Asked Questions

Yes. The course is fully CPD accredited. Upon completing the final module, you will instantly receive a downloadable certificate with the corresponding CPD hours to add to your portfolio.
No. The course is designed to stand alone. You will benefit fully from the course either way — and if you have a formal conflict style assessment profile to hand, your learning will deepen further.
Yes. The course is fully optimised for mobile, tablet, and desktop. Complete it between shifts, during a break, or at home.
90 minutes in total. The course is structured into short bite-size lessons so you can complete it in one sitting or across multiple sessions — your progress is saved automatically.
No. The launch price of £49 is a limited-time offer. The full price of £79 will apply once the launch period ends. Enrol now to lock in the lower price.

Ready to handle conflict with confidence?

Get instant access to all 4 modules, the audio summary, quick-reference sheet and your personal reflective practice piece. Earn your CPD certificate today.

Limited Time Launch Offer
£79
£49
  • CPD Accredited Course
  • 90 Minute Completion Time
  • Your Conflict Style Assessment Included
  • Audio Summary & Quick-Reference Sheet
Enrol Now for £49

🔒 Secure payment via Stripe  ·  Pay in instalments with Klarna or Clearpay

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